Sparklat does not offer returns, refunds or exchanges in case of a change of mind from the customer’s end. Therefore, please take the time to carefully pick your order.
Refund Policy
A refund will only be issued if the product is faulty or if the wrong product was dispatched from our end.
If the product is damaged while in transit, kindly email us on support@sparkleat.com. Subject of the email should be – Order number – Damaged/Faulty/Wrong product.
Please follow the instructions below for a refund.
Add an unboxing video to your official request for a refund. Note:- Please make sure that you make a detailed unboxing video which contains the label/bill. If you fail to make one or report to us after 24 hours then there shall not be not be any actions from our end.
Make sure to mail us within 24 hours of receiving the product.
After analysis, we will determine if a return delivery is possible.
Returns/Exchange Policy
Categories like necklaces, bracelets and earrings, rings are non-returnable/ non-exchangeable items.
Please note that the following items are also not eligible for return or refund:
- Products damaged due to misuse, negligence, or improper care.
- Free Products provided during the occasional Sale Period.
Contact Us
For more information about our Returns and Refunds Policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@sparklat.com