Frequently asked questions
Find solutions to your most common queries here. Our detailed answers cover everything from orders to returns and more.
How do I place an order?
To place an order, browse our products, select the desired item, choose your size and color if applicable, and click "add to cart." Once you're ready to purchase, click on the cart icon and proceed to checkout. You'll need to enter your shipping and payment details to complete the order.
What are the shipping options available?
We offer several shipping options, including Standard Shipping (5-7 business days) Shipping costs are calculated at checkout based on your location and the selected shipping method.
Can i change or cancel my order?
Orders can be cancelled within 1 hour of placing it after which it will be processed. After 1 hour of placing the order, it cannot be cancelled. To cancel your order, please contact us at support@sparklat.com or reach out to us on our Instagram @sparklat or via WhatsApp (Whatsapp number – +91-9099628131) with your order number. In such cases, the order will be cancelled, and the money will be refunded to you within 3-5 business days after the cancellation request is duly processed by us.
What is your return and exchange policy?
Sparklat does not offer returns, refunds or exchanges in case of a change of mind from the customer’s end. Therefore, please take the time to carefully pick your order.
For more detail about policy click here
How long does it take to process a return?
A refund will only be issued if the product is faulty or if the wrong product was dispatched from our end.
If the product is damaged while in transit, kindly email us on support@sparkleat.com. Subject of the email should be – Order number – Damaged/Faulty/Wrong product.
Please follow the instructions below for a refund.
Add an unboxing video to your official request for a refund. Note:- Please make sure that you make a detailed unboxing video which contains the label/bill. If you fail to make one or report to us after 24 hours then there shall not be not be any actions from our end.
Make sure to mail us within 24 hours of receiving the product.
After analysis, we will determine if a return delivery is possible.
It take around 3 days to process.